If for any reason your puppy is not delivered as promised, you are fully protected by our money-back guarantee.We ensure every puppy arrives healthy, happy, and ready for its new home.In rare cases of health concerns verified by a licensed vet, we offer a complete refund or replacement.Our goal is to give families confidence and trust in choosing Pure Labrador Retrievers.This guarantee reflects our commitment to transparency and customer satisfaction.

✅ What Our 30-Day Health Guarantee Covers

Genetic & Congenital Conditions

At Pure Labrador Retrievers, we guarantee that your puppy is free from life-threatening genetic or congenital health conditions for the first 30 days after purchase.

Veterinary Checked

Every puppy is examined by a licensed veterinarian before joining their new family. This helps confirm that your Labrador puppy is healthy, active, and ready for a safe transition into your home.

Vaccinations & Deworming

All puppies leave our care up to date on age-appropriate vaccinations and deworming based on veterinary recommendations.

Healthy Transition Support

We provide helpful guidance for feeding, rest, adjustment, and basic puppy care during the first 30 days to help your puppy settle comfortably into your home.

📋 What We Require from You

Initial Vet Visit

You must take your puppy to a licensed veterinarian within 72 hours of bringing them home for a complete wellness check.

Written Veterinary Documentation

Any health concern must be confirmed in writing by a licensed veterinarian within the 30-day guarantee period.

Proper Care & Safe Environment

This health guarantee remains valid only when the puppy receives proper nutrition, clean shelter, safe handling, and appropriate veterinary care.

Follow Care Instructions

New owners are expected to follow the care instructions provided, including feeding guidance, vaccination schedules, and recommended veterinary follow-ups.

🔁 In Case of Health Concerns

Medical Treatment Support

If a treatable health concern is discovered within the guarantee period, we may help with reasonable care solutions or discuss support options depending on the diagnosis.

Replacement Guarantee

If a licensed veterinarian confirms a life-threatening congenital or genetic condition within 30 days, Pure Labrador Retrievers may offer a replacement puppy from the next available litter.

Refund Option

In rare and approved cases, we may consider a partial or full refund depending on the veterinary report, condition, and circumstances of the claim.

Clear Communication

We are happy to communicate with your veterinarian to better understand the situation and help determine the best possible outcome for your puppy.

💡 What’s Not Covered

Minor or Treatable Conditions

Minor and common puppy concerns such as mild colds, parasites, diarrhea due to food change, ear infections, or minor skin irritation are usually treatable and are not considered life-threatening.

Injuries After Purchase

Accidents, trauma, poisoning, falls, or injuries that happen after the puppy leaves our care are not covered under this guarantee.

Illnesses Acquired After Leaving Our Care

Exposure to contagious illness, unsafe environments, or unapproved contact with other animals after pickup or delivery is not covered.

Failure to Follow Vet Guidance

This guarantee becomes void if the owner does not follow recommended veterinary treatment, vaccination schedules, or proper care instructions.

Neglect or Improper Care

Health issues caused by neglect, abuse, poor nutrition, unsafe housing, or lack of veterinary attention are not covered.

📎 Final Notes

This guarantee is valid only for the original buyer and is non-transferable.

All claims must be supported by official written documentation from a licensed veterinarian in Canada.

The guarantee does not cover costs related to routine care, future vaccinations, spaying/neutering, grooming, food, toys, or travel.

All puppies leave with a health record, vaccination/deworming details, and basic care instructions.

We provide ongoing support for questions about health, feeding, behavior, and puppy adjustment.

Pure Labrador Retrievers, your puppy’s well-being matters to us even after they leave our home. Our goal is to help every family across Canada welcome a healthy, happy, and loving Labrador companion with confidence.